Orders

How can I cancel my order?

If you'd like to cancel your order, please email us as soon as possible at support@sourcemode.de.

We can only cancel orders that haven't been processed and shipped yet. If your package is already on its way, no problem – you can simply return it once it arrives.

How do I reach customer support?

Send us an email at support@sourcemode.de.

During busy periods our reply may take a little longer – please also check your spam folder.

Didn't receive a confirmation email?

After placing your order, you'll usually receive a confirmation email within a few minutes. Please check your spam folder too. If it still hasn't arrived after 24 hours, write to us at support@sourcemode.de.

Payment

Which payment methods do you accept?

You can pay conveniently with Visa, Mastercard, Maestro, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.

Questions or problems? Write to us anytime at support@sourcemode.de.

What should I do if my payment doesn't go through?

First, clear your cache & cookies or try a different payment method. If it still doesn't work, contact us at support@sourcemode.de and we'll help you out.

Returns & Exchanges

How do returns work?

You can return items within 14 days of receipt. Please make sure they are unworn, unwashed and in their original condition. Return shipping costs are your responsibility.

Please register your return via our withdrawal form – that's the only way we can match it to your order and refund you.

When will I receive my refund?

As soon as we've received and checked your return, we'll issue your refund. Depending on the payment method, it can take 7–10 business days. You'll receive a confirmation email once it's complete.

How long do I have to register a return?

Within the statutory withdrawal period of 14 days after receipt. Simply register your return via our withdrawal form.

How much does a return cost?

  • Germany: 8.00 EUR
  • Austria: 18.00 EUR
  • Switzerland: 30.00 EUR

I haven't received my refund after 14 days. What now?

Then please write to us at support@sourcemode.de with your order number, and we'll sort it out as quickly as possible.

Can I exchange an item?

Unfortunately, we don't offer direct exchanges. Simply send the item back and reorder it in the size you want.

Shipping

Which countries do you ship to?

We currently deliver to Germany, Austria and Switzerland.
We'll let you know as soon as new countries are added.

Are there shipping costs?

  • Germany: €6.90 – free shipping from €80
  • Austria: €15.90
  • Switzerland: €22.90

How can I track my order?

As soon as your order has shipped, you'll receive an email with your tracking link.

How long does shipping take?

  • Germany: 5-8 business days
  • Austria: 5-8 business days
  • Switzerland: 5-8 business days

My delivery is taking unusually long?

With the tracking link in your shipping confirmation you can see where your package is at any time. If it still hasn't reached you after 14 days, write to us at support@sourcemode.de.

If a package gets lost in transit, we'll take care of it. Unfortunately, we can't be held liable if there is proof of delivery.

Can I change the delivery address afterwards?

Write to us as soon as possible at support@sourcemode.de. If your order has already been processed or shipped, unfortunately the address can no longer be changed.

Product

How do I care for my Source Pieces?

Washing: Inside out at max. 30 °C, no more than 600 rpm.

Detergent: Only color or wool detergent, do not bleach. Regular detergent may contain bleach and change the color.

Drying: Do not tumble dry. Ideally dry on a wide hanger so it keeps its shape.

Ironing: On a low temperature, inside out and not over the print.

So that your joy may be full.